Car Claim Specialists is a trading name of The Claims Experts Ltd, a Claims Management Company (CMC) Authorised and regulated by the Financial Conduct Authority. You do not need to use us to complain to your lender, bank, or insurer. If your complaint is unsuccessful and the firm is still trading, you can refer it to the Financial Ombudsman Service for free. If the firm has failed and is eligible, you can make a free claim to the Financial Services Compensation Scheme.
Bought a car on finance between 6th April 2007 and 1st November 2024?
Check your eligibility with our free, no-obligation check and see if you could recover your losses. It only takes a few minutes to find your lenders.
Bought a car on finance between 6th April 2007 and 1st November 2024? Check your eligibility with our free, no-obligation check and see if you could recover your losses. It only takes a few minutes to find your lenders.
- Discretionary Commission
Arrangements - High-Interest Rates
- Cheaper Finance Options
- Lack of Transparency
- Discretionary Commission Arrangements
- High-Interest Rates
- Cheaper Finance Options
- Lack of Transparency
By signing and submitting this document, you are authorising Car Claim Specialists to write to your finance provider(s) and obtain information relating to your motor finance agreements past and present to check your eligibility for compensation. There is no fee for this check and you are under no obligation to proceed should you have grounds to claim. You are also free to opt out of our services at any point.
If your finance agreement(s) were taken at a previous address, please ensure you enter it by clicking where applicable, failure to do so may result in our check being delayed
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Important Information
Car Finance Claims: Mis-selling happens when you do not receive the key information needed to make an informed decision. For example, hidden commissions may have increased the cost of your car finance. We can help you make a car finance claim and recoup your losses.
Your Choice Matters: Car Claim Specialists is a trading name of The Claims Experts Ltd, a Claims Management Company (CMC) Authorised and regulated by the Financial Conduct Authority. You are not required to use the services of a CMC and can make a claim directly yourself or through the Financial Ombudsman Service (FOS). Our check is 100% free. If we identify a valid claim, we’ll present the results and may suggest submitting a claim on your behalf, but you are under no obligation to proceed. We work on a no win, no fee basis and a fee is only payable if a cash refund is successfully recovered. However, this excludes cancellation charges for any claim cancelled after the 14-day cooling-off period. You’ll have the chance to review our terms and conditions once we complete our initial work and identify a valid claim.
No Win, No Fee: You pay nothing unless your claim succeeds. A fee of 15% to 30% plus VAT applies to successful claims, depending on the level of redress secured. A cancellation fee may apply after the 14-day cooling-off period or if you submit a duplicate claim through more than one provider for the same agreement. Following the Supreme Court ruling on 1st August 2025, the Financial Conduct Authority said consumers could receive around £700 per agreement on average where discretionary commission arrangements or other unfair practices made the finance agreement unfair.
Fees: Successful claims made through Car Claim Specialists are subject to fees, charged in line with your terms of business. These range from 15% to 30% exclusive of VAT, depending on the level of redress you receive.
| Band | Redress awarded for claim (£) | Maximum percentage rate of charge (%) | Maximum total charge (£) |
|---|---|---|---|
| 1 | 1 – 1,499 | 30% | 420 |
| 2 | 1,500 – 9,999 | 28% | 2,500 |
| 3 | 10,000 – 24,999 | 25% | 5,000 |
| 4 | 25,000 – 49,999 | 20% | 7,500 |
| 5 | 50,000+ | 15% | 10,000 |
Regulatory Information: The FCA has issued, and continues to issue, important updates on vehicle finance mis-selling and the proposed redress scheme. The FCA is currently reviewing feedback on this issue and has paused the usual deadline for firms to provide final responses to certain complaints while it decides the best way forward. That pause is due to end on 31st May 2026, after which lenders will start responding to complaints. More information is due shortly. You can read the latest guidance on the FCA website here.
car finance claim FAQ's
What is PCP finance?
In short, Personal Contract Purchase (PCP) is a type of car finance. It lets drivers spread payments over time, usually with lower monthly costs and an optional final balloon payment if they want to keep the car.
PCP is a more complex finance product than many drivers realise. It usually includes a deposit, monthly payments, and a final balloon payment. Because of that, some drivers may have grounds for a car finance claim if key details were not explained clearly.
What is HP finance?
Hire Purchase (HP) is a type of car finance that covers the costs of used or new vehicles. If you find yourself unable to afford a new car upfront, this option enables you to drive away with your desired vehicle without the need to pay a substantial lump sum.
HP allows you to pay for a car in instalments over a set period of time. You’ll usually pay a deposit, then make fixed monthly payments over an agreed term. Once you make the final payment, you own the car outright.
What is a discretionary commission arrangement (DCA)?
The Financial Conduct Authority (FCA) defines a discretionary commission arrangement (DCA) as an agreement between lenders and brokers that allowed brokers to adjust the interest rates offered to customers, often resulting in higher commissions for brokers when interest rates increased. The FCA banned this practice in 2021. It has now confirmed a wider redress scheme for motor finance customers who were treated unfairly. Read more about DCA here.
Why do dealers offer PCP and HP finance?
PCP is the most prevalent financial product in the market. Dealers use PCP finance to draw in people who want to change their car every few years.
On the other hand, HP finance is an agreement that gives you the option to own the car at the end of the agreement. This is a fixed cost throughout the term with the Annual Percentage Rate (APR) set before the contract begins.
Why has the mis-selling of car finance and the rise in car finance claims only come to light now?
The FCA found that some brokers could increase interest rates and earn more commission as a result. That meant many drivers may have paid more than they should have.
The issue affected a wide range of vehicles and finance products, including PCP and HP. The FCA banned discretionary commission arrangements in 2021 and has now confirmed a wider redress scheme for drivers who were treated unfairly.
Who Is Eligible to Seek Compensation?
If you used car finance between 6th April 2007 and 1st November 2024 and commission was not explained clearly, you may have grounds to pursue compensation for mis-sold car finance.
In short, you may have a claim if key finance details were not explained clearly. This can include hidden commission, unclear interest charges, poor disclosure of your options, or a failure to assess affordability properly.
Furthermore, mis-sold car finance claims can be initiated under the following circumstances:
- Compensation claims can be lodged for both new and pre-owned vehicles procured via financing.
- Additionally, claims can encompass various types of vehicles, ranging from cars to vans and trucks.
- Agreements that are either ongoing or have concluded are eligible for claims.
- It is possible to file claims for multiple vehicles concurrently.
How long does a claim take?
The timing depends on when your agreement began and whether you complain before the FCA’s deadlines. If you complain before 30 June 2026 for later agreements, or before 31 August 2026 for earlier agreements, lenders should respond within the FCA’s published timetable. You can read the latest guidance on the FCA website here.
What is the average mis-sold car finance payout?
The FCA says 12.1 million agreements are eligible for compensation, with average payouts of about £830 per agreement.
How much will your service cost me?
No Win, No Fee: You pay nothing unless your claim succeeds. A fee of 15% to 30% plus VAT applies to successful claims, depending on the level of redress secured. A cancellation fee may apply after the 14-day cooling-off period or if you submit a duplicate claim through more than one provider for the same agreement.
Fees: Successful claims made through Car Claim Specialists are subject to fees, charged in line with your terms of business. These range from 15% to 30% exclusive of VAT, depending on the level of redress you receive.
Do I need a solicitor or claims management company to make a claim?
No. You can complain directly to the lender yourself if you prefer. You can also use a claims management company if you want support with the process.
Car Claim Specialists is a trading name of The Claims Experts Ltd, registered in England and Wales Company no. 11600861 | VAT Reg: 313 208644. Authorised and regulated by the Financial Conduct Authority (FRN 836692).
Our check is 100% free. If we identify a valid claim, we’ll present the results and may suggest submitting a claim on your behalf, but you’re under no obligation to proceed. We work on a no win, no fee basis; however, this excludes cancellation charges for any claim cancelled after the 14-day cooling-off period. You’ll have the chance to review our terms and conditions once we complete our initial work and identify a valid claim.
Please note, that you can use your own legal representation to proceed with a claim through the Courts or submit a complaint directly with the lender and use the Financial Ombudsman if you are not happy with the outcome at no charge.
